Terms & Conditions
ORDERING ON NATIVENORTH.COM
You will receive an order confirmation by e-mail shortly after placing your order. We reserve the right not to deliver an order in partial or in full in the event that the product is out of stock. In the event that we are unable to deliver your order we will inform you by email and cancel the order.
We accept payment via Dankort, VISA and MasterCard and Danish MobilePay. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed. We will first capture your payment when the goods are shipped.
Prices are shown in DKK. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges.
www.nativenorth.com uses either GLS, DHL & UPS as courier options.
All packages are insured and have a tracking number so the package can be traced.
An email containing the tracking number will be sent to you upon shipping of the order.
- European orders: 1-5 working days.
- International orders: 2-6 working days.
- Denmark: From 35 DKK
- Europe: From 10 EUR
- United Kingdom: From 8 GBP
- USA and Canada: From 20 USD
- Russia: From 20 EUR
- Other Countries: From 20 USD
Orders are not shipped in weekends and holidays.
If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail. Some delays may occur during sales, public holidays and severe weather conditions.
* Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.
* For orders going to the United States, we are able to send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.
Online purchases can be returned for a refund or exchange within 14 days of receipt of goods. You may open the package to check your goods, but products must be returned unused and same new condition as when you received them. You will be refunded for the value of the product(s), including the outgoing shipping.
Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it is insured and can be located at any time.
We discourage all use of ordinary postal services. Please use DHL, UPS, FedEx or similar services.
In addition, the following criteria must be met:
1. Print out this Return Form and put it inside your return package.
2. All products and original packaging with pricing, labels, poly bag, hang tags etc. must be intact.
3. No tape is to be attached to the product or the product’s packaging.
4. Send us your package with a track & traceable service.
Once we receive your return we will process your refund or exchange within 10 days.
The return and financial responsibility is yours until it reaches Native North and are confirmed by a delivery confirmation as soon as we receive your parcel.
An item can be returned, regardless of its use. The customer, however, is liable for any deterioration of the value of the product due to other handling than is necessary to determine the nature, characteristics and manner of the product. If the customer has handled the product differently than what is necessary to test the product in a general way and the value of the product, as a result, is deteriorated, nativenorth.com will deduct an amount corresponding to the impairment.
In case the customer does not agree with nativenorth.com ’s handling of the cancellation right, and the customer is unable to find an amicable solution with nativenorth.com , the customer may complain with the Centre for Complaints Solution if the conditions for this are met (see www.forbrug.dk)
*Wrong or faulty products:
If you have received a wrong or faulty product, please email us with photos and describe the issue and await for our instructions.
Do not send back until you hear from us.
Please email us at: firstname.lastname@example.org
There is a 2 years warranty on all products sold on www.nativenorth.com. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at email@example.com if you have a warranty claim, including order number, receipt, photos of the claim area and a description of the claim.
Native North does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Native North will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, though errors may occur.
All your personal information is handled under strict confidence. All card payments are via a secure SSL encrypted server.
Cookies are used by Nativenorth.com in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Nativenorth.com may not operate properly when cookies are disabled in your web browser.
All measurements are approximate and variance may occur. Please have average sizing in mind and note that +/- 1cm on each standard sizing may occur.
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
Legal Information / (Not for returns)
Native North IVS (NNDK IVS)
Nørrebrogade 26, 2200 KBH
Tlf: +45 9389 0800
Got any questions? Please email us at firstname.lastname@example.org