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Online purchases can be returned for a refund or exchange within 14 days of receipt of goods. You may open the package to check your goods, but products must be returned unused and same new condition as when you received them. You will be refunded for the value of the product(s), including the outgoing shipping.

Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it is insured and can be located at any time. 

EU: Please use any traceable courier service.
International: We discourage all use of ordinary postal services. Please use DHL, UPS, FedEx or similar services.

In addition, the following criteria must be met:

1. Print out this Return Form and put it inside your return package.
2. All products and original packaging with pricing, labels, poly bag, hang tags etc. must be intact.
3. No tape is to be attached to the product or the product’s packaging.
4. Send us your package with a track & traceable service.

Return address:
Native North

Elmegade 3 
2200 Copenhagen

Packages sent without the appropriate return form will be rejected

Once we receive your return we will process your refund or exchange within 10 days.

The return and financial responsibility is yours until it reaches Native North and are confirmed by a delivery confirmation as soon as we receive your parcel.

*Wrong or faulty products:
If you have received a wrong or faulty product, please email us with photos and describe the issue and await for our instructions.
Do not send back until you hear from us.

Please email us at: